Frequently Asked Questions (FAQs)

Other Providers

• Why is Medvi more expensive than others?

General Medical Inquiries

• Can I use my HSA card?
• Do I need to schedule an appointment for a consultation?
• Why do you need my ID?

Medication Storage & Handling

• What should I do if my medication was exposed to heat?
• I did not refrigerate my medication right away—is it still good?

Medication Quality & Regulations

• Are compounded medications still available after recent restrictions?
• Are your medications FDA-approved?

Cancellations & Subscriptions

• Am I locked into a contract?
• Can I cancel my order or subscription?

Shipping, Delivery & Order Status

• Where is my order/medication?
• How long will it take to receive my medications?
• When can I expect to receive my order?

Medication Details & Dosage

• What is the starting dose?
• What is the dosage of my medication?
• Why does my dosage look lower after I asked for an increase?

Pricing & Charges

• Why was I charged before the doctor reviewed my case?
• Why did my medication cost increase after the first month?